As managers, we need to pay attention to discord as it can become a disease that causes team dissension, decreased productivity, cliques within the practice, and increased financial overhead.
Director of Customer Service
About Cathy Firman
Cathy has an extensive background in optometric management. She managed several professional teams in the Titusville, Florida area before joining GPN Technologies in 2018, where she currently leads our Customer Success Team, assisting our customers in maximizing their practice management efforts.
Cathy’s been a presenter at the AOA, teaching paraoptometrics technicians the finer points of successful patient and practice interaction. She serves on the Commission on Paraoptometric Certification (CPC). The board administers and prepares the examinations for the various levels of certification through the AOA. She is currently the co-chair for the Item Writing & Test Review Committee.
Cathy lives in Florida with her husband, son, and several "fur babies." She enjoys photography and reading in her spare time.